About Buying Veterinary Medicine

As a pet owner you’ll want to be sure that the medicines that you’re giving your pet are safe, effective and legal. When buying your medicines from us, a Veterinary Medicine Directorate (VMD) approved retailer, you can be sure:

 

  • We are a UK-based retailer and authorised to sell veterinary medicines. With brands like Frontline Plus, Advantage and Drontal.
  • We only supply veterinary medicines that are authorised in the UK, meaning they’re proven to be safe and effective when used as directed.

 

We are approved by the VMD for the retailer supply of NFA-VPS veterinary medicines by a Suitably Qualified Person (SQP).

Our premises registration number is: 2031258.  

 You can check our approval on the VMD website: Register of Online Retailers

 

Suitably Qualified Persons (SQPs):

Making sure that your pet gets the correct product is our utmost priority. This is why we have a number of staff that are qualified, trained and registered to dispense veterinary medicine.

These staff are able to dispense any veterinary medicine that falls into the categories below:

 

  • Prescription Only Medicine that can only be dispensed by a Veterinary surgeon, Pharmacist or a Suitably Qualified Person (POM-VPS).
  • Products that are indicated for Non Food producing Animals that can be prescribed by Veterinary surgeon, Pharmacist or a Suitably Qualified Person (NFA-VPS).

 

Our SQPs are listed below along with their registration number

Rhys Owen         QK30223

Terry Peacock     QC34355   

Aron Owen          QC80117

 

To verify the above registration details, please visit https://www.vmd.defra.gov.uk/registers/sqpregister.aspx then enter the name or number of the person you wish to verify.

 For more information about SQP please visit: http://www.amtra.org.uk/

 

 

Veterinary Medicines Directorate (VMD)

The VMD is the UK Government agency responsible for the control of veterinary medicines in the UK, including their authorisation, manufacture and supply.

 

The Accredited Internet Retailer Scheme (AIRS)

In 2012 the VMD setup the AIRS in response to the public’s concerns about buying veterinary medicines online. 

You can learn more about the work of the VMD and AIRS by going to the following link: https://www.gov.uk/government/publications/accredited-internet-retailer-scheme-airs

We are currently in the process of applying to be a part of this scheme, if you need any further information about this please don’t hesitate to contact us.

 

Authorisation, classification and further information on Veterinary Medicinal Products

Any product in the UK that makes a veterinary medicine claim must be authorised.  You can tell if a veterinary medicine is authorised as it will include English language labelling which it is important that you read and understand before using the medicine. The label will include a unique UK marketing authorisation number, which will appear in one of the following formats:

 

  • Vm 0432/4001
  • Vh 05467/4007
  • EU/1/99/001-001

 

Alternatively the product may include a statement “This veterinary medicine is marketed in accordance with Schedule 6 of the Veterinary Medicine Regulations – Exemptions for small pet animals” or similar on the label and packaging.

There are two classifications of authorised veterinary medicine that we supply. They are as described under the SQP heading above.

You can use the VMD’s product information database to check if a product is authorised and it’s classification, or to search for a UK-authorised veterinary medicine.  The search facility allows you to search by name, active substance, species and legal classification among others. Each Summary of Product Characteristics (SPC’s) tells you all about the medicine.

To find details on all veterinary medicinal products currently authorised in the UK please follow the link to the VMDs Product Information Database at http://www.vmd.defra.gov.uk/ProductInformationDatabase

 

Adverse reactions to medications

No medication is risk free and all medicines have the potential to cause adverse effects. Some of the adverse effects are known about and these are explained in the product’s SPC.  Others that may only rarely occur or are specific for certain breeds or groups of animals may only be seen when the products are used more widely.

If you suspect that you or your animal has had an adverse reaction to a veterinary medicine, or you think the medicine hasn’t worked as it should have done, report it to the VMD using the form available below:

https://www.vmd.defra.gov.uk/adversereactionreporting/

 

Complaints about veterinary medicines:

If you have a complaint about the quality of a veterinary medicine please contact us in the first instance. You can send any queries or complaints to us via our Contact us page. However, if you feel that we haven’t resolved your complaint satisfactorily, you can contact the VMD via postmaster@vmd.defra.gsi.gov.uk 

Please note that the VMD will only consider complaints about veterinary medicines, not about service, delivery or cost and not about non-medicinal products.